24x7 Network Operations Center for Maximum Uptime and Performance
Our Network Operations Center (NOC) acts as the central nervous system for your IT infrastructure. We provide around-the-clock monitoring and management of your network, servers, and applications to prevent outages and ensure peak performance. Let our expert team proactively manage your infrastructure so your engineers can focus on driving business value.
Is Your IT Team Constantly Fighting Fires?
Enterprises often struggle with fragmented monitoring tools, high alert volumes, and lack of 24×7 coverage. A reactive approach to IT operations means you only discover problems after they have already impacted your users and your business. This constant cycle of firefighting leads to engineer burnout, decreased productivity, and an unstable IT environment.
Without a structured NOC, organizations face:
Unplanned Downtime: Network outages and slow incident response impact revenue and user experience.
Alert Fatigue: Excessive false positives overwhelm IT teams and delay real fixes.
Limited Coverage: No 24x7 monitoring leads to blind spots outside business hours.
Rising Costs: Unoptimized operations and reactive troubleshooting consume time and budget.
ITIL-Aligned, SLA-Driven Operations
At siliconops.ai, our NOC is designed around efficiency, reliability, and measurable outcomes. We combine ITIL best practices with automation and AIOps to deliver proactive monitoring and resolution.
24x7 Proactive Monitoring
Our team uses advanced tools to continuously monitor the health and performance of your entire infrastructure stack, from network devices to applications.
Tiered Incident Management
We use a multi-tiered support structure (Tier 1-3) to ensure that issues are handled by the right level of expertise, with a high rate of first-call resolution.
Data-Driven Performance Insights
We go beyond simple alerts, providing you with detailed reporting and performance analytics to help you make informed decisions about your infrastructure.
Continuous Service Improvement
We conduct regular reviews of performance and processes to identify opportunities for automation and optimization, continuously improving your operational maturity.
Our framework follows a Monitor → Triage → Resolve → Improve cycle, creating a stable, resilient, and high-performing IT environment.
Key Components of Our Managed NOC Services
Our comprehensive NOC services are designed to provide complete, end-to-end operational support for your critical IT infrastructure. We become a seamless extension of your team, taking full responsibility for the health and availability of your environment.
24x7 Infrastructure Monitoring
Around-the-clock monitoring of your network, servers, databases, cloud environments, and critical applications to ensure availability and performance.
Incident Detection & Ticketing
Immediate detection of events, creation of detailed incident tickets, and management of the entire incident lifecycle according to your SLAs.
Tier 1 & 2 Troubleshooting
Our front-line support teams perform initial triage, diagnosis, and resolution for the majority of incidents, freeing up your senior engineers.
Escalation & Vendor Management
Managing escalations to your internal Tier 3 teams or to third-party vendors and carriers, owning the issue until it is fully resolved.
Performance & SLA Reporting
Providing detailed monthly reports on key performance indicators and SLA achievement, giving you full transparency into your infrastructure's health.
Maximize Uptime, Optimize Performance, and Free Your Team
A professionally managed NOC is a strategic investment in business continuity. By proactively preventing outages and rapidly resolving those that do occur, you protect your revenue streams, maintain customer satisfaction, and ensure your employees remain productive. It transforms your IT operations from a reactive cost center into a proactive, value-driving function.
With siliconops.ai, you can break the cycle of reactive firefighting. Our structured support model frees your most valuable technical resources to focus on the strategic projects that support business growth, while we handle the day-to-day operational vigilance required to keep your systems running smoothly.
Reduced Downtime: 24x7 monitoring and rapid response minimize business disruptions.
Faster Resolution: Tiered support and automation reduce MTTR and accelerate recovery.
Lower Operational Costs: Efficient Tier 1 support and automation optimize OPEX.
Improved SLA Compliance: Dashboards and reports keep performance aligned with business goals.
Focus on Innovation: Your IT team spends less time on firefighting and more on strategic projects.
Our Proven Journey to Structured NOC Support
Our end-to-end NOC onboarding process is designed to deliver a seamless transition to our managed services. We partner with you at every stage to ensure our team, tools, and processes are perfectly aligned with your business needs and operational workflows.
Discovery & Requirements Gathering
We start by understanding your infrastructure, key applications, business requirements, and existing operational processes.
Platform Integration & Runbook Creation
Our experts integrate our monitoring platform with your environment and create detailed operational “runbooks” for your specific systems.
Onboarding & Service Transition
We execute a carefully managed transition to our 24×7 support services, ensuring a smooth handover with no disruption to your operations.
Ongoing Support & Service Improvement
We provide continuous 24×7 support and conduct regular service reviews to report on performance and identify opportunities for improvement.
NOC Services Tailored for Every Sector
We provide specialized 24×7 monitoring and operational support designed to meet the unique availability, performance, and uptime requirements of key industry sectors.
BFSI: We provide 24x7 monitoring of critical banking platforms and trading systems to ensure continuous availability and performance.
Healthcare: We monitor critical clinical applications, patient record systems, and network infrastructure to ensure care teams have the tools they need.
Manufacturing: We monitor factory floor networks and production systems to prevent downtime that can halt manufacturing lines.
IT/ITES & SaaS Providers: We provide the 24x7 infrastructure monitoring and support that service providers need to meet their customer SLAs.
Government: We ensure the uptime and availability of critical public-facing applications and government services.
Trusted by Leading Enterprises
Frequently Asked Questions about Network Operations Center (NOC)
What is a Network Operations Center (NOC)?
A Network Operations Center (NOC) is a centralized command center where a dedicated team of IT professionals provides 24×7 monitoring and management of an organization’s IT infrastructure. A managed NOC ensures the high availability, uptime, and performance of critical business systems, including networks, servers, and cloud platforms.
How is a NOC different from a SOC (Security Operations Center)?
A NOC focuses on the performance and availability of your IT infrastructure, working to prevent downtime and resolve operational issues quickly. A SOC, on the other hand, is dedicated to cybersecurity, focusing on detecting, investigating, and responding to security threats and incidents. While distinct, our NOC and SOC services work together to provide comprehensive operational resilience.
What kind of infrastructure does a NOC monitor?
A modern NOC provides end-to-end monitoring across your entire hybrid IT estate. This includes on-premises network devices like routers and firewalls, servers, databases, and critical applications, as well as public cloud environments such as AWS and Azure.
What does Tier 1, 2, and 3 support mean in a NOC?
- Tier 1 handles initial alerts and basic troubleshooting.
- Tier 2 resolves more complex issues with deeper technical expertise.
- Tier 3 consists of senior engineers who manage highly critical or complex problems.
This tiered structure ensures efficient and effective resolution.
What is a runbook and why is it important?
A runbook is a detailed set of standardized procedures that NOC analysts follow when responding to a specific alert or incident type. Runbooks are essential for ensuring that every incident is handled consistently, efficiently, and in accordance with your predefined Service Level Agreements (SLAs).
Can your NOC escalate issues to third-party vendors?
Yes. Our NOC service includes comprehensive vendor management as part of the incident lifecycle. If an issue involves an external service, such as an Internet Service Provider (ISP) or a SaaS application vendor, our team will open a ticket and manage the entire escalation process on your behalf until the issue is fully resolved.
What KPIs and metrics does a NOC track?
Our NOC tracks key performance indicators (KPIs) that are critical for measuring operational effectiveness and ensuring we meet our commitments. Common metrics include Mean Time to Resolution (MTTR), Mean Time to Acknowledge (MTTA), ticket update frequency, SLA and Service Level Objective (SLO) compliance rates, and overall system uptime.
How does automation improve NOC performance?
Automation is central to a modern, efficient NOC. We leverage automation and AIOps to reduce false positive alerts, accelerate incident triage, and enable self-healing workflows for common issues. This significantly lowers Mean Time to Resolution (MTTR), reduces the risk of human error, and cuts operational costs.
Why should I outsource my NOC instead of building one in-house?
Building a mature, 24×7 in-house NOC is a significant undertaking that requires 8 to 12 full-time staff for around-the-clock coverage, expensive specialized monitoring tools, and well-defined ITIL processes. Outsourcing to a managed NOC provider like siliconops.ai gives you immediate access to expert coverage and mature processes at a fraction of the cost and with much faster implementation.
Do you integrate with ITSM platforms?
Yes, seamless integration with your IT Service Management (ITSM) platform is a core part of our service. We support and integrate with all major platforms, including ServiceNow, Remedy, and Jira, to ensure smooth incident creation, tracking, escalation, and SLA reporting within your existing workflows.
What industries benefit most from NOC services?
Industries such as BFSI, healthcare, manufacturing, IT/ITES, retail, and government benefit from NOC services to maintain uptime, ensure compliance, and reduce downtime costs.
Can you provide global 24x7 support?
Absolutely. Our NOC services are built for true “follow-the-sun” global support. We provide continuous, worldwide monitoring and SLA-driven support for enterprises with distributed operations across multiple time zones, ensuring consistent coverage for your entire footprint.
Do you offer managed NOC services?
Our fully managed NOC services provide end-to-end operational support. This includes 24×7 proactive monitoring, full incident lifecycle management, escalation and vendor management, performance and SLA reporting, and continuous service improvement to optimize your IT environment.
Ready to Modernize Your Network Operations?
Stop firefighting and start innovating. With siliconops.ai’s NOC services, you gain 24×7 monitoring, faster resolution, and SLA-driven performance improvements across your enterprise.